Privacy Policy

Last Updated: 5/02/2026

Plain English Summary: We collect your information to process orders, produce custom gear, improve our website, communicate with you, and provide customer support. We do not sell your Personal Information.

This Privacy Policy is incorporated by reference into the Sublimation Kings LLP Terms of Use (“TOU”). The terms “Sublimation Kings,” “we,” and “us” include Sublimation Kings LLP. All other terms not defined in this Privacy Policy will have the meanings set forth in the TOU.

This Privacy Policy explains how Sublimation Kings may collect, use, and disclose information we obtain through the Site.

As used in this Privacy Policy, “Personal Information” means information that alone or when in combination with other information may be used to readily identify, contact, or locate you. We do not consider Personal Information to include information that has been aggregated and/or de-identified.

1. Information We Collect

The Site Collects Your Information

We collect Personal Information when you voluntarily submit this information through the Site. We also collect anonymous usage data using cookies and similar technologies.

Voluntary Submission

We collect Personal Information such as your name, email address, phone number, billing and shipping information, order details, customization information, and uploaded artwork or design files when you:

• Place an order
• Create or access an account
• Submit forms
• Contact us
• Upload artwork, logos, or design files
• Use design tools or product customization features
• Interact with the Site

Custom Artwork & Design Files

When you submit artwork, logos, or custom designs, you represent that you have the legal right to use, reproduce, and submit those materials for production. We use submitted artwork solely to fulfill your order, prepare proofs, provide customer support, and maintain production records.

We may retain production files, artwork, proofs, and related order details for future reorders, quality control, customer service, and internal recordkeeping.

Cookies, Automatic Data Collection, and Related Technologies

The Site automatically collects data such as browser type, device information, IP address, referring pages, pages viewed, site interactions, preferences, and usage behavior through cookies, pixels, server logs, and similar technologies.

Cookies help support basic website functionality, shopping cart behavior, checkout, account access, analytics, advertising, remarketing, and abandoned cart reminders.

Cookies may be session-based or persistent. Disabling cookies may affect site functionality, including shopping cart and checkout features.

By using the Site, you consent to this data collection as described in this Privacy Policy.

Analytics

This Site may use Google Analytics and similar analytics tools to understand traffic, improve performance, measure marketing effectiveness, and enhance user experience.

Marketing Pixels and Advertising Tools

We may use advertising pixels, tracking technologies, and marketing platforms to measure ad performance, build audiences, deliver relevant advertising, and improve our marketing efforts. These tools may collect information about your interactions with the Site and may be governed by the privacy policies of the applicable third-party platforms.

Email and SMS Marketing Platforms

We may use third-party email and SMS marketing platforms, including platforms such as Klaviyo or similar services, to send promotional messages, abandoned cart reminders, customer updates, and other communications where permitted by law.

By providing your phone number, you consent to receive transactional and/or marketing SMS messages from Sublimation Kings. Message and data rates may apply. Message frequency may vary. You may opt out of marketing SMS messages at any time by following the instructions provided in the message.

Payments

Payments are processed through third-party providers such as PayPal, Venmo, Klarna, Affirm, credit card processors, and other supported payment platforms. Relevant information is shared with these providers solely to complete transactions, prevent fraud, process refunds, and support payment-related customer service.

We do not store full credit card details on our servers.

2. How We Use Your Information

We may use your information to:

• Process, produce, and fulfill orders
• Prepare proofs and communicate about custom designs
• Provide customer service and order support
• Operate, maintain, and improve the Site
• Manage accounts, carts, checkout, and reorders
• Communicate with you regarding orders, proofs, updates, support, and promotions
• Send email and SMS messages where permitted by law
• Analyze usage and improve user experience
• Measure marketing and advertising performance
• Protect against fraud, misuse, and unauthorized activity
• Comply with legal, tax, accounting, and regulatory obligations

Internal and Site-Related Usage

We use your information to operate, maintain, secure, and improve the Site and our services.

Improve the Site

We analyze user behavior, traffic, technical performance, and shopping activity to enhance functionality, improve product pages, develop new features, and create a better customer experience.

Communications

We may send you emails or SMS messages related to your order, proof approvals, production status, shipping updates, customer service inquiries, abandoned carts, promotions, and other business purposes.

You may opt out of marketing communications at any time. Transactional communications related to active orders, customer service, or account activity may still be sent when necessary.

Aggregate Data

We may use anonymized, aggregated, and/or de-identified data for analytics, reporting, research, marketing, business planning, and other lawful purposes.

3. How We Share Your Information

Sublimation Kings may disclose your information in the following circumstances:

• With Service Providers: Including payment processors, shipping carriers, production partners, hosting providers, analytics providers, email/SMS marketing platforms, fraud prevention tools, customer support tools, and website service providers.
• Legal Requirements: To comply with applicable laws, regulations, subpoenas, court orders, or other legal processes.
• Protection: To protect the rights, property, safety, or security of Sublimation Kings, our customers, our users, or others.
• With Your Consent: When you explicitly authorize us to share your information.
• Business Transfers: In connection with a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction.

We do not sell or rent your Personal Information for direct marketing purposes.

We do not sell your Personal Information.

4. Social Networking and Third-Party Websites

The Site may contain links to third-party websites, social media platforms, embedded content, or external services. These third parties have their own privacy policies governing their collection and use of your information.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your Personal Information. These may include secure payment processing, SSL encryption, limited access to sensitive information, account protections, and other safeguards.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain Personal Information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, reorders, production records, legal compliance, tax and accounting obligations, fraud prevention, dispute resolution, and business operations.

Custom artwork, proofs, and production files may be retained to support future reorders, quality control, and customer service.

7. Children’s Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect Personal Information from children under 13.

If we learn that we have collected Personal Information from a child under 13, we will take reasonable steps to delete that information.

8. International Users

If you are accessing the Site from outside the United States, you understand and consent to the transfer, storage, and processing of your information in the United States, where privacy laws may differ from those in your jurisdiction.

9. Your Rights and Choices

You may request to access, update, correct, or delete your Personal Information by contacting us. Certain rights may vary depending on your jurisdiction.

You may also:

• Opt out of marketing emails by using the unsubscribe link in the email
• Opt out of marketing SMS messages by following the instructions in the message
• Disable or limit cookies through your browser settings
• Contact us to update account or order-related information

Please note that we may need to retain certain information for legal, tax, accounting, order fulfillment, fraud prevention, dispute resolution, or legitimate business purposes.

10. California Privacy Notice

If you are a California resident, you may have additional rights under California privacy laws, including the right to request information about the categories of Personal Information we collect, the purposes for which we use it, the categories of third parties with whom we share it, and the right to request deletion or correction of certain Personal Information.

We do not sell your Personal Information.

To submit a privacy request, please contact us using the contact information listed below.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the Site after changes are posted constitutes your acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions about this Privacy Policy or your information, you may contact us at:

Sublimation Kings LLP
Email: orders@sublimationkings.com
Phone: (856) 617-3717